April 19th, 2013
The issue was with my second pump not working. The hot tub repairman had to come out 3 times to figure that out. The reason I’m writing this Hawkeye Manufacturing review is not becuase of that issue. I really was just impressed with how they did not make me pay for a thing and they were very apologetic the entire time. They explained to me the pumps they use rarely have structural defects. Just my luck I guess. They were a huge help in geting it fixed. They even rush delivered a new pump to my house at no extra charge which I felt was above and beyond. You can probably tell I’ve had some really bad experiences with customer service and especially warranty coverage and repair. Hawkeye Manufacturing however deserves an A+ in all of these categoriies. Now that everything is figured out, I am 100% satisfied with my hot tub and with Hawkeye Manufacturing in general.
I’ve my Hawkeye Spa now for about a year and have had no major problems. It’s been a bit tricky figuring out the chemicals, but I think I’ve found one that works based on natural chemical enzymes. Thanks Hawkeye for a great hot tub, and for leaving me pleasantly surprised with the quality.
Hopefully the information I submitted here in this Hawkeye Spa Manufacturing review helps. When I was shopping for my spa, I heard a bunch of different numbers, and I couldn’t find solid specifications or electrical increase estimates anywhere. It is now safe to say that I made the right choice with Hawkeye Spas. They are well insulated, well built, and they don’t cost a fortune to run, even up here in the mountains!
I called up the tech support and filed a complaint with Hawkeye Manufacturing directly about the salesman I had. They did apologize, and the woman I talked to was pretty nice. She said this can happen sometimes because of the color of my spa shell (Green), and that it doesn’t happen as much with other (lighter) color shells. The only reason I’m upset is because the salesman told me the green color would be fine and it wouldn’t show a water line at all. This obviously is not true. Other than the line issue, I’m really happy with the spa. It runs great, and it feels fantastic on my achy back. I just wish I would have been properly informed about the color.